Privacy Policy

1. Introduction

Africa Medical Travel provides medical travel coordination and informational support for patients seeking treatment in Turkey. We respect your privacy and aim to handle your personal and medical information responsibly.

By using this website or sending information to us through WhatsApp, email or another communication channel, you acknowledge the practices described in this Privacy Policy.

2. Information We May Collect

We may collect information that you voluntarily provide, including:

• Your name, age, gender, nationality and country of residence.
• Your phone number, email address and preferred language.
• Passport or travel-related information when required for coordination.
• Medical history, diagnosis, symptoms and previous treatments.
• Medical reports, laboratory results, prescriptions and imaging files.
• Travel dates, accommodation preferences and companion information.
• Messages, questions and other information you send to us.

Website usage information

Our hosting provider or analytics services may automatically collect technical information such as your IP address, browser type, device type, pages visited and approximate location.

3. How We Use Your Information

We may use the information we receive to:

• Understand your treatment request and respond to your questions.
• Arrange an initial review of your medical information.
• Communicate with hospitals, clinics, doctors or healthcare professionals.
• Provide estimated treatment costs and possible treatment plans.
• Coordinate appointments, travel documents, hotels and transportation.
• Provide follow-up communication related to your medical journey.
• Maintain records, improve our services and protect against misuse.
• Comply with applicable legal or regulatory obligations.

4. Medical and Sensitive Information

Medical records and health information are sensitive personal data. Please send only the information that is necessary for your request.

We may share relevant medical information with selected healthcare providers in Turkey when this is necessary to review your case, prepare a treatment proposal or coordinate your treatment.

5. When Information May Be Shared

We may share information with:

• Hospitals, clinics, doctors, laboratories and healthcare professionals.
• Hotels, transport providers or travel support partners when necessary.
• Technology, hosting, communication or administrative service providers.
• Public authorities when disclosure is required by applicable law.

We do not sell your personal or medical information. We aim to share only the information reasonably necessary for the requested service.

6. International Data Transfers

Africa Medical Travel serves patients from different countries. Your information may therefore be transferred to or processed in Turkey or another country where a relevant hospital, clinic or service provider is located.

Data protection standards may differ between countries. We take reasonable steps to limit access and use information only for the purposes described in this policy.

7. Data Retention

We retain personal information only for as long as reasonably necessary to respond to your request, coordinate services, maintain records, resolve disputes and meet applicable legal obligations.

Retention periods may differ depending on the nature of the information and the service provided.

8. Data Security

We use reasonable administrative and technical measures to protect personal information against unauthorized access, loss, alteration or disclosure.

However, no internet transmission, email service, messaging service or electronic storage system is completely secure. We cannot guarantee absolute security.

9. Cookies and Third-Party Services

The website may use essential cookies or third-party services for hosting, analytics, security, maps, fonts or communication features. These providers may process technical information under their own privacy policies.

Links to WhatsApp, email providers, hospitals or other external websites are governed by the privacy practices of those third parties.

10. Your Privacy Choices and Rights

Depending on the laws that apply to you, you may have the right to:

• Ask what personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information where legally permitted.
• Withdraw consent for future processing.
• Object to or restrict certain uses of your information.
• Request a copy of information you provided.

We may need to verify your identity before processing a privacy request. Some information may need to be retained where required by law or for legitimate record-keeping purposes.

11. Children’s Information

Our services are intended for adults and for parents or legal guardians arranging treatment for a child. A parent or legal guardian should submit information on behalf of a minor.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on this page with an updated effective date.

13. Contact Us